FAQs

RETURNS

How does your return policy work and when can I return a damaged good?

We have a 72 Hours return policy. This means no goods will be taken back if a complaint is not sent within 3 days after purchase. We advise that you check the products immediately you receive them and send any complaints you might have to - customerservices@shopsfit.com

How do I return an item?

After your complaint has been logged, a delivery agent will be sent to pickup the item from the location you provide. We will verify the complaint and if the claims are right, a refund will be processed but if we cannot verify the claims, the item will be redelivered to you.

Do I have to pay extra charges when I return a product?

No. You are not charged for a return transaction.

How do I track my return status?

You will receive updates on your return status by email and SMS.

PLACE & TRACK ORDERS

How do I track my order?

Sign into your account. At the top right of the home page, click on “Track Your Order”. This will lead you to your dashboard. Click on “My Orders”, select the item you want to track, and the delivery status update will be shown.

Why are there different prices for the same products?

We have a huge number of vendors and it is normal that some of these vendors sell the same products with varying prices. This gives you the choice of going with your preferred seller.

Are there any extra/hidden charges when I order from ShopsFit?

ShopsFit has no hidden charges. All prices are displayed at the end of the checkout process.

How do I know if the product I ordered comes with a free installation?

All products that comes with a free installation, have it specified.

How do I cancel my order?

Cancellation of order is only possible before it is shipped. Once it has been delivered and order completed, it cannot be cancelled. To cancel your order, send an email to – customerservices@shopsfit.com

PAYMENTS

Can I pay on delivery or to the vendor?

ShopsFit has a prepaid payment plan (Pay Before Delivery) and this is already integrated on the website and visible at checkout. Do not pay to anyone on delivery. Do not pay into any account, apart from the one stated on the website.

Can I pay for any item, with my voucher?

You can use your voucher for eligible items. Each voucher comes with usage details. Kindly read through it to know where it applies.

Do vouchers expire?

Yes. All our vouchers have expiration dates. We advise you know the time frame for its usage, to enjoy its value.

How many vouchers can I use at a time?

You can use ONLY ONE voucher code per transaction.

DELIVERY

The products I ordered have not been delivered. What do I do?

If you are still within the delivery estimation date given to you, kindly be patient and you will receive it soon.

If the delivery estimation date has passed, we truly apologize for the inconvenience. Kindly call - 09032327959 or email – customerservices@shopsfit.com and it will be addressed.

How long does delivery take and is there an express delivery option?

Delivery duration is dependent on the order. It is shown at checkout. Within Lagos (24 – 48 hours) Outside Lagos (48 – 72 hours).

ShopsFit does offer an express delivery option for now. Be rest assured that it is in the works.

Is there a pickup option?

No. ShopsFit does not have pick-up stations for now. The only available delivery option is to get it delivered at the preferred delivery address you entered when placing your order.