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Complaints must be made within 3(Three) workings days from the date of purchase. In this regard once the Complaint is forwarded to our quality assurance department, it is assessed and logged. It is important to note that there are two major categories for products for return and these are as follows:
It is our Policy that once a product is returned within the 3(Three) working days timeline, same is expeditiously treated and we ensure that the customer gets a resolution (replacement of the Product; exchange of the Product for a new one; or refund of the full purchase sum).